7ac77 Privacy Policy — Your Data, Your Rights

Section 1

Introduction and Scope

This Privacy Policy ("Policy") is issued by 7ac77 ("we", "us", "the Platform") and applies to all personal information collected from users ("you", "Player") who access or use the 7ac77 online gaming platform, including through the website at https://7ac77.app and any related mobile-optimised interfaces. This Policy describes the categories of personal data we collect, the purposes for which we use it, the conditions under which it may be shared with third parties, and the rights available to you in relation to your own data.

By registering an account on 7ac77 or continuing to use the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not register an account or use the 7ac77 platform.

Section 2

Information We Collect

7ac77 collects personal information only to the extent necessary to operate the platform, fulfil our legal obligations, and provide a safe and personalised gaming experience. The categories of information we collect include:

• Registration information: your full name, date of birth, and mobile number provided when you create your 7ac77 account. This information is required to establish your identity and verify that you meet the minimum age requirement of 21 years.
• Payment information: transaction records associated with deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. 7ac77 does not store full card numbers or mobile banking PINs — payment processing is handled by the respective third-party payment providers.
• Identity verification documents: where KYC verification is required, we may collect copies of government-issued identification or other documents sufficient to verify your identity and age.
• Technical and usage data: IP address, device type, browser type, operating system, session duration, pages visited, and betting activity on the platform. This data is collected automatically through cookies and server logs.
• Communications data: records of any messages, support requests, or complaints you submit to 7ac77 through any channel, including in-platform messaging and email.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming concern you have raised with us.

Section 3

How We Use Your Information

7ac77 processes personal data for the following lawful purposes, each of which is necessary for the operation of the platform or the fulfilment of our legal obligations:

• Account management: to create, verify, and maintain your player account on 7ac77, including age verification, KYC checks, and the administration of account settings such as deposit limits and self-exclusion status.
• Payment processing: to facilitate deposits and withdrawals in BDT via your chosen payment method, to maintain accurate financial records, and to detect and prevent fraudulent transactions.
• Platform security and integrity: to monitor the platform for prohibited conduct, detect and investigate suspected fraud, collusion, or bonus abuse, and to enforce our Terms and Conditions.
• Responsible gaming: to administer deposit limits, session reminders, time-out periods, and self-exclusion requests, and to identify players who may be exhibiting signs of problem gambling so that appropriate support can be offered.
• Customer support: to respond to your support requests, complaints, and enquiries, and to maintain records of those communications for quality assurance and dispute resolution purposes.

Section 4

Cookies and Tracking Technologies

7ac77 uses cookies and similar tracking technologies to operate the platform, recognise returning users, remember session preferences, and analyse platform usage. Cookies are small text files stored on your device. The following types of cookies are used on 7ac77:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during an active gaming session and security cookies that help protect against cross-site request forgery. These cookies cannot be disabled without disrupting platform functionality.
• Analytical cookies: used to collect anonymised data about how players navigate and use the platform. This data helps us identify areas where the platform experience can be improved, particularly on mobile devices used with standard 4G connections in Bangladesh.
• Preference cookies: store user-selected settings such as language preference and notification preferences so that these do not need to be re-entered on each visit.

Section 5

Sharing Your Information with Third Parties

7ac77 does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We share personal data only in the following limited and necessary circumstances:

• Payment service providers: to process your deposit and withdrawal transactions in BDT, we transmit necessary transaction data to the relevant payment provider — bKash, Nagad, Rocket, Upay, or card processors as applicable. These providers are bound by their own privacy policies and are not authorised to use your data for any purpose other than processing the transaction.
• Game content providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session and bet data to facilitate game operation, settle results, and calculate RTP. Personally identifiable information is not shared with game providers beyond what is technically necessary for game operation.
• Legal and regulatory authorities: where required by applicable law or a valid legal order, 7ac77 may disclose personal data to relevant authorities. 7ac77 will comply with such requirements to the extent mandated by law and will, where legally permissible, notify affected players of any such disclosure.
• Fraud prevention services: in cases of suspected fraud, money laundering, or other financial crime, data may be shared with specialist fraud prevention and financial intelligence services to the extent required to investigate and prevent the suspected activity.

Section 6

Your Data Rights

As a player on 7ac77, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact 7ac77 support using the contact details in the footer of this page. We will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data 7ac77 holds about you, along with information about how that data is being used.
• Right of rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of erasure: you may request the deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that some data must be retained by 7ac77 for legal and regulatory compliance purposes even after account closure.
• Right to restrict processing: in certain circumstances, you may request that 7ac77 restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Section 7

Data Retention

7ac77 retains personal data only for as long as it is necessary for the purposes outlined in this Policy, or as required by applicable law. Account data is retained for the duration of your account's active period plus a minimum of five years after account closure, to meet anti-money-laundering record-keeping obligations and to resolve any disputes that arise after closure. Transaction records are retained for the same minimum period. Technical and usage data collected through cookies and server logs is typically retained for a shorter period consistent with its analytical purpose.

When personal data is no longer required, 7ac77 takes reasonable steps to securely delete or anonymise it so that it can no longer be used to identify you. Documents submitted for KYC verification are deleted or anonymised once their retention period has expired, unless a specific legal hold requires otherwise.

Section 8

Data Security

7ac77 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The security measures in place include:

• SSL/TLS encryption on all data transmitted between your device and the 7ac77 platform, ensuring that your account credentials and payment information cannot be intercepted in transit.
• Encrypted storage of passwords and sensitive account credentials. 7ac77 does not store plaintext passwords at any point in its systems.
• Access controls restricting personal data to authorised personnel only, with role-based permissions ensuring that staff can only access data relevant to their specific function within 7ac77.
• Regular security assessments and monitoring to identify and address potential vulnerabilities in the platform infrastructure before they can be exploited.

Section 9

Children and Age Restriction

7ac77 is strictly an adult gaming platform. The platform is open only to individuals who are 21 years of age or older. 7ac77 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe that a person under 21 in your care has registered on 7ac77 or provided personal information to the platform, please contact 7ac77 support immediately so that we can investigate and take appropriate action.

Section 10

Changes to This Privacy Policy

7ac77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, the "Last updated" date at the top of this page will be revised, and registered players will be notified through the platform or by message to their registered mobile number where reasonably practicable.

Your continued use of the 7ac77 platform following any update to this Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you should stop using the platform and may request account closure by contacting 7ac77 support.

Section 11

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 7ac77 handles your personal information, please contact our support team. Contact details are available in the footer of every page on the 7ac77 platform. Our support team is available 24/7 and will acknowledge your request promptly.

This Privacy Policy is written in English. In the event of any inconsistency between the English version and any translated version of this Policy, the English version shall take precedence.